Frequently asked questions

We are the platform behind your charge points. Who may charge and at what rate, settling the costs, monitoring the chargers and helping drivers: we take care of it. You see everything in one portal.

Almost certainly. Robo Charge works with every charger that supports OCPP, the international standard. Nearly all modern chargers do. In doubt? Send us the make and model.

No. We connect your existing charger to our platform; you keep your hardware.

You don't need to replace your charger: we move it over to our platform, and you can use our switching service. Then you register the charger in the portal with the 5-digit registration code (you see it when you scan the QR sticker) or with the charger number. You choose the location and subscription and set the rate. Order Robo Charge cards a few days before the switch and your drivers can charge right away. A card from another provider usually works too, as long as roaming is on for your charger.

You create an account straight away. You enter your email address, name and address; if you're a business, also your company name, Chamber of Commerce number and VAT number. Then you set up direct debit (for private customers via a small first payment online). You register your charger with the code on the QR sticker and order charge cards in the portal. As soon as your charger is registered and your card is active, you can charge.

An installer places and connects the charger, then checks the installation and runs a test session per connection. The charger is then ready and you register it in the portal.

Yes. All charge points, at whatever address, are in one portal. Per location you set who may charge and what it costs.

In the portal, go to Charge cards and then Order. You order 1 to 10 cards at once and choose a subscription; by default you pay per kWh. Private customers pay the one-off costs online straight away, which also sets up direct debit. Business customers get the costs on their regular invoice. Once the card arrives, you activate it with one click in the portal.

You block your card yourself in the portal, on the card's page. It then stops working almost immediately, everywhere, including at public chargers. Found it again? You switch it back on yourself. A new card you simply order in the portal. Note: you still pay the subscription for the month in which you block the card.

Yes. When you activate your card, it is registered with the roaming networks we work with. So it also works at public chargers and fast chargers of other providers, in the Netherlands and abroad. You pay the rate the charger's owner asks; the costs are on your monthly invoice. Charging abroad sometimes shows up an invoice later, because the other party passes on the data later.

Yes, with the QR code on the charger, if the owner has switched on online payment. You scan the code, choose how many kWh you want (5 to 80 kWh) and pay online in advance. Charging starts by itself and stops when that amount is reached. Charged less? You request the difference back. A small service fee applies. For regular drivers, the charge card is the easiest way.

Yes. If you like, we deliver the customer portal and the charge cards as white label, with the name, logo and colours of your organisation.

Right now there is a web portal. It works on your phone too and is fully made for mobile use. For some uses an app is handier; we're working on one.

Your account details, chargers, charge cards and invoices, every charging session, the costs per charge point, per card or per car, and clear reports. Drivers see what they charged in their own portal.

Yes. You export sessions and costs, and the export fits your financial records. Want it even easier? We can take the entire financial handling off your hands.

Yes. You add colleagues as extra users of your account; they get an email to set a password. Larger organisations can also create sub-accounts, for example per branch.

Every charging session at home is logged automatically. At the end of the month the reimbursement is calculated at the rate in your scheme. No receipts, no meter readings.

Yes. Business and private sessions are tracked separately and settled separately.

If you want them to. Open your charger via roaming and others can charge with their own card and pay for it themselves. You get the revenue back. Your own card keeps working as usual.

Every resident charges with their own card. The costs are charged on per resident and settled on behalf of the association. The board doesn't need to keep track of anything.

Yes. You decide per group what charging costs: free for colleagues, at a discount, or at a roaming rate for guests.

With a charging profile you avoid the expensive hours, usually between 18:00 and 20:00. Your car then charges later in the evening or at night, for example.

Yes, with a dynamic rate. The charging price then follows the hourly market price for power, with a fixed mark-up and a minimum and maximum price. We switch it on for you per location or per charger. It applies to your own charge cards and to home charging reimbursement. Drivers with a card from another provider pay the fixed rate; that is a limitation of the roaming network that will be solved in the future.

The charging infrastructure shares the available power smartly across the charge points, so your connection isn't overloaded. If your infrastructure can't do that itself, our platform offers cloud load balancing.

Charging on your own solar surplus isn't built into the platform as standard yet. If you have solar panels, you simply take part in ERE at the normal valuation. A higher ERE valuation for charging with your own solar power isn't possible yet; the rules for it are still being worked out.

You get one invoice a month, at the start of the month, for the month before. It comes by email as a PDF; on request we send a copy to up to three extra email addresses. With direct debit, the amount is collected from 10 days after the invoice date. If you pay by bank transfer yourself, you have 14 days (private) or 30 days (business). If you get money back, for example for others charging at your charger, we transfer it on the 14th or the 28th of the month, once we've received the money from the other party. In a month without costs you get no invoice.

Your regular invoice shows VAT as usual. If you receive money from us as a private customer, for example for others charging at your charger, you get a statement without VAT, as a private person can't charge VAT. Business customers with a VAT number get a regular invoice with VAT. For a homeowners' association it depends on its VAT number: if it has one, residents' charging is on their regular invoice with VAT; if not, residents get a separate statement without VAT. With home charging reimbursement, the employer gets an invoice with VAT and the employee a statement without VAT. The reimbursement rate includes VAT.

We monitor every charger day and night and often spot faults before you do. A driver scans the QR code on the charger and solves most problems themselves. If that doesn't work, our phone support is available 24/7. If the charger is truly faulty, a technician is needed; usually you then call the installer you bought the charger from.

Usually you'll hardly notice. We first try to fix a fault remotely, for example with a restart. If that doesn't work, we automatically create a ticket and you get an email with what you can try yourself, such as checking the power or the fuse. In that email you click 'solved' or 'not solved'. If a technician is needed, you usually call in your own installer. With larger installations an installer is often linked to the account and gets the ticket automatically.

Your employer sees the sessions on the charger they arranged at your home, and on the charge cards they gave you. Per session they see the date and time, how many kWh you charged and what it cost; that data is needed to calculate your reimbursement. If you charge with your own private card on your own account, your employer doesn't see those sessions. Your employer can see your bank account number, but not change it.

Robo Charge is ISO 27001-certified. We process data in line with the GDPR.

With renewable energy units (ERE) you earn from the green power you charge. With the ERE module on, every charging session is booked into the ERE file automatically.

Yes, as a private person and as a business. The conditions: your charger is registered with us, it has a certified MID meter (we usually check that automatically) and your energy contract has been in your name since 1 January 2026. You show that with your energy contract, your 2025 annual statement or your January 2026 energy bill. Businesses with a large connection (more than 3x80 A) also provide proof of ownership. The revenue depends on the ERE price, which varies and is not guaranteed.

You find the current prices in the price list at portal.robo-charge.com.

Yes. For each charge point you pay one-off connection costs, in the month your charger goes live. For each charge card you pay one-off costs, in the month we send it. Private customers pay these costs online when ordering; business customers get them on their regular invoice. If you register a charger for ERE only, there are no connection costs.

You cancel yourself in the portal, by ending the subscription of your charger or card. You still pay the full current month; we don't refund part of a month. Want to switch to another subscription? That takes effect on the 1st of the next month.

Leaving the charger for the new occupant? Then contact us before you cancel your subscription. We release the charger so the new occupant can register it in their own name. If you cancel first, the charger can no longer be transferred. Taking the charger with you? Then we move it to your new address. You keep using your charge cards as usual. If you take part in ERE, you switch it on again for your new address.

Yes. For smaller installations there is a demo in which you click through the system yourself, with guidance. For larger installations you request a demo, as there are usually a few extra questions to answer. And if you have a question, our support is happy to help by email or phone.

There are two ways to become a partner. As an installer you place the charger and sign up your customer; we run the software behind it and you earn every month. As an operator you own the charge points and we run the back office; you receive the revenue. You can also be both, or team up with another partner.

The installer places the charger and signs up the customer, and so earns from the charge points they install and sell; the customer uses the platform. The operator owns the charge points and receives the revenue. The roles can be separate, combined or in one company: the platform works for every combination.

For companies that install, own or manage charge points: installers and operators (CPOs). They in turn support, for example, energy suppliers, property and park managers, homeowners' association managers and lease companies. There is no threshold: small, mid-sized or large, everyone is welcome.

After an introduction we set up your environment, in your own house style if you like. Within about two days your platform is in production. Want to use your own domain (for example portal.yourdomain.com)? Your domain administrator needs to change it, which can take a little longer. White-label charge cards have a delivery time of 3 to 4 weeks.

Yes. Installer and operator can be two companies working together through the platform: one installs, the other manages. Both are partners.

We focus on the Benelux and Germany. Want to enter another country as a partner? Get in touch: the platform works in every country and language.

You earn a fixed share of every subscription your customer takes (per charge point or per subscription), and a percentage of the roaming margin on your customers' charge points and charge cards. As long as your customer stays, the fee keeps coming every month.

At the start of each month we settle the month before. You get a statement (self-billing) showing what you earned per customer. Payment follows on the 28th of the month by bank transfer; if that falls on a weekend, on the next working day.

No. The platform guides you step by step through the installation. We ask for details you know as an installer and translate them into the technical OCPP settings. So the learning curve is low: less back and forth, fewer mistakes and live sooner.

You scan the QR code on the charger, set up the charger in plain language and the platform puts the settings into the charger. Then you run a test session while the app watches, sign off the installation and the customer gets a message to register.

Your customer scans the QR sticker on the charger and gets a 5-digit registration code. With it they go through a short wizard: location, subscription, payment method and agreement. Then the charger is live: billing, monitoring and roaming start automatically.

Yes. You can set everything up in advance. Your customer gets an activation email and only has to confirm and add a payment method. Until then, no costs are charged.

You remain the point of contact for your customer. For questions about the platform and charging, your customer can turn to our support team, so it creates no work for you. We only contact your customers for support, never for sales without agreeing it with you first.

Charge points are monitored continuously. We solve most problems remotely, often with a restart. If that does not work, we automatically create a ticket for the contact person you set up, so they can fix it on site.

Yes. Chargers currently running with another provider can move over without being replaced, sometimes even without a site visit. If a technician does need to come by, Robo Charge offers an attractive switching service.

All common customer groups: private customers, businesses, homeowners' associations, employers with employees or lease drivers charging at home, holiday parks and locations with a site host. Each group has its own sign-up and billing route, for example automatic settlement per association member or home charging reimbursed through the employer. The customer pages show what is possible per group.

Usually the charger stays behind. Then your customer cancels the subscription, and the new occupant can create their own account and register the charge point again. The new occupant is of course free to choose their own provider.

You own the charge points, we run the back office: energy settlement, monitoring, SLAs, tickets and support for EV drivers, at night and at weekends too. Every charging session is logged, settled and paid out automatically. You receive the revenue.

At the start of each month we settle the month before, and the revenue is paid out on the 14th or 28th of the month. When EV drivers charge with another provider's card (roaming), we invoice that provider first and pay your share once they have paid. So allow 1 to 2 months between the charging session and the payout; sessions that come in late are still included up to 4 months back. Our platform fee per kWh is already in the published rate: you choose what you want to receive per kWh, and we publish a slightly higher rate. Payments via a card terminal carry a transaction fee.

You choose a rate and set it per charge point, per location, per location group or for your whole account. Set it at a higher level and the charge points below follow. A rate can consist of a start fee per session, a price per kWh, a price per hour and a parking or idle fee after charging. You can also set separate AC and DC rates, a rate of their own for groups (for example a discount for residents or staff), schedule a rate change ahead and, on request, use a dynamic rate that follows the hourly power market price, with a minimum and maximum. Rates go to the roaming partners automatically.

Yes. You can charge per hour once the car is full but still at the charger, optionally only within certain hours, for example during the day. Drivers can also get a notification when their car has finished charging but is still occupying the charger.

Yes. Roaming is on by default: your charge points are accessible to EV drivers of all major providers. We actively maintain the roaming network. If a card still does not work, the driver can always pay ad hoc via the QR code on the charger.

In two ways: via the QR code on the charger they pay online, or contactless with a debit or credit card via a card terminal on the charger. Both pay the guest rate. The revenue comes with your regular payout.

Yes. We support contactless card terminals on the charger. The driver holds their card against it, charges, and pays the actual amount afterwards. A transaction fee applies to the amount.

Yes. Per charge point you choose: own cards only (private), chargeable for other cards but not shown on maps (semi-public), or fully public and findable. You can also set an access group so only certain cards may charge, put individual cards on an access list and give groups a rate of their own. All in one account.

Yes. An employee with a charger at home has every session with their business card reimbursed automatically at a fixed rate per kWh. The employer or lease company receives the invoice, the employee a monthly statement. The employee is paid out once the employer has paid.

The association manages the charge points and the rate; members charge with their own card. Each member automatically gets their own settlement and the association gets the energy costs back. You do not have to divide anything by hand.

Per charge point, location or location group you see the kWh charged, the number of sessions, revenue (invoiced and received, split into own use and roaming), occupancy (charging and idle), availability and downtime, plus live counters: charging, available, faulty and open tickets. Figures per day, week, month and year. Everything is also available via the open API for your own dashboards.

Robo Charge does not provide an SLA itself, but it does provide the functionality to monitor and meet yours. Per charge point you see availability, offline time and downtime per day, week, month and year, so you can report to the municipality or client. Faults are detected automatically and first fixed remotely.

More and more municipalities ask operators for Grid Aware Charging (ElaadNL GAC). The platform supports it: we spread the charging power evenly over charge points that are connected to the grid and whose EAN is known, so the total power stays within the limit.

Yes, the platform is ready for the AFIR.

The platform works with the vast majority of OCPP chargers, including the hardware you already install. Is your charger not on the list yet? Get in touch and we will plan an integration test with the supplier.

Yes. Chargers currently running with another provider can move over without being replaced, sometimes even without a site visit. If a technician does need to come by, Robo Charge offers an attractive switching service.

With Robo Proxy you keep your own CPMS and add Robo Charge modules, such as Pro monitoring, ERE or ad hoc payment. The proxy sits between your charge points and your platform, so you can switch or add features without lock-in.

Yes. There is a public REST API with documentation, to use your charge points, locations, charge cards, charging sessions, daily figures and reports in your own systems. The API is mostly read-only, with one exception: an energy management system (EMS) can set the maximum power at a location live. You create the API key yourself in the portal, with a subscription from free to custom.

Yes. An EMS can set the maximum power for a location live via the API; the platform then spreads that power over the running sessions. So you charge more when the solar panels produce a lot and less when the building uses a lot, for example. This works on chargers with OCPP 1.6.

Yes. Charging profiles send a different current limit to the charger per time slot. If the charging infrastructure cannot share power smartly itself, the platform offers cloud load balancing.

Not yet. Charging, settlement, roaming and monitoring work the same on OCPP 1.6 and 2.0.1, but load balancing, charging profiles and remote firmware updates currently only work on OCPP 1.6. If you use smart charging, set the charger to 1.6.

Plug & Charge (ISO 15118) is coming soon: the car identifies itself at the charge point and the platform presents the contract to Gireve.

Yes. With the white-label option the platform runs in your house style: your logo, your colours, your domain. Invoices and communication go out under your company name. White label is free, for small, mid-sized and large partners.

Yes. If you like, we deliver the charge cards as white label, with your name, logo and colours, from 100 cards.

Yes. With white label, the automatic emails too, such as fault notifications and invoices, go out in your house style and in your customer's language.

We handle the entire invoicing process. Every session is logged, calculated and invoiced automatically.

Robo Charge carries the credit risk. Customers pay by direct debit or bank transfer. With bank transfer we send three reminders, after which the invoice goes to a collection agency. Payouts to you follow once the underlying invoice has been paid.

VAT is determined per invoice line, based on the product, the country and whether the customer is a business. That way we follow the European VAT rules for charging infrastructure and charging with charge cards.

We do. Every charger has a QR code; if a driver has a problem, they scan it and an interactive process guides them to the cause and the solution. If they cannot solve it, our phone support is there for them.

No. We take care of the platform, the monitoring and the support for drivers. You keep the contact with your customer.

The platform monitors every charge point continuously. When a fault occurs, the system first tries to recover by itself, for example with a remote restart. If that does not work, a notification goes automatically to the contact person you set up.

Among others: a charger that is offline, fault messages from the charger itself (earth leakage, energy meter, card reader, cable lock, emergency stop), low grid voltage, repeatedly failing sessions across different drivers and an unstable load-balancing connection. A blocked SIM card we fix ourselves.

Yes. You set up contact people per location, location group or account, with their permissions, for example "may work on the power supply". A notification goes to the first contact person who fits the problem. A technician linked to a ticket gets access to that charger while the ticket is open.

Yes. From the portal you can restart a charger, unlock a cable, start or stop a session and read the configuration. This works on OCPP 1.6 and 2.0.1, and also for charge points connected to another platform via Robo Proxy.

For commercial questions, ideas, challenges or the partnership, call your dedicated contact person. For support questions, turn to our support team.

You pay a fixed monthly subscription per charge point (per connector), or you choose pay-per-use. We also keep a small fee per kWh on guest charging sessions; it is already in the published rate, so you receive exactly what you set. Extra modules, such as the API, load balancing and ERE, are optional.

Yes. Our contracts can be cancelled monthly. You stay because the partnership works, not because you have to.

No. The platform works with the vast majority of OCPP chargers, and with Robo Proxy you can later switch to another platform without new settings on the charger. You choose the hardware.

Robo Charge is ISO 27001-certified, with a security scan every month. We process data in line with the GDPR.

Yes. With the ERE module every charging session is booked into the ERE file automatically, so you earn from the green power your charge points deliver.