Automatic fault detection
The platform continuously monitors every connected charge point. When a fault is detected or a charge point stops responding, the system acts immediately.
Platform
Keep your charge points running. Around the clock.
A charge point that is not working costs everyone. The driver cannot charge, the operator loses revenue, and every minute offline counts. Robo Charge addresses this with two tools that work together: proactive monitoring that resolves most technical issues automatically, and 24/7 driver support that helps EV users on the spot, without a helpdesk team.
Proactive monitoring
Most problems with charge points can be fixed remotely. Proactive monitoring detects issues as they happen and works through a resolution protocol automatically, so a technician does not need to be sent out for every fault.
Remote resolution
Common faults are resolved automatically through a set of predefined actions. The system works through the resolution protocol step by step, without any manual intervention.
Ticket system
Every detected fault generates a ticket, tracked from detection through to resolution. Nothing gets lost, and there is always a clear record of what happened and how it was handled.
Escalation flow
If a fault cannot be resolved automatically, the ticket is escalated. The charge point owner is notified first, then the operator if needed. Each step is logged, and nothing falls through the cracks.
24/7 driver support
When a driver has a problem at a charge point, waiting on hold is not an option. Support is triggered by scanning the QR code on the charge point, and the platform then guides the driver through an interactive process to identify and solve the issue.
Instant access via QR
No app download needed. The driver scans the code on the charge point and gets immediate, interactive assistance.
Smart diagnosis
The platform analyses session data linked to the driver's charge card to pinpoint the issue and suggest a targeted solution.
No helpdesk team required
The system handles first-line support automatically, at any hour. Most problems are resolved without human involvement, and if something more complex comes up, our support team is available 24/7 to step in.
See monitoring and support in practice.
Book a demo and we will walk you through how it all works together.